Our Story
Two young IT managers in the advertising industry kept seeing the same pattern over and over: brilliant creatives tearing their hair out when paper jammed in the printer, computers crashing in the middle of a presentation, and unreliable mail servers humming away in a cleaning closet. And IT providers who were more interested in selling than helping their customers.
So we started Kisel
Not to “sell hard” — but to be a service-oriented advisor who always answers, shows up, and takes responsibility all the way until it works. In the beginning it was mostly on-site help: we were on the floor pulling cables, hauling computers, rescuing crashed hard drives, and calming nerves before client presentations.
Every solved problem earned trust. Every bit of trust became a relationship.
“Technology should never be a source of friction. Our job is to create simplicity and peace of mind in everyday work.”
From broom closet to the cloud
Over time, we’ve learned that the best support is the kind where you don’t have to rush out in emergencies. As tools move to the cloud, IT becomes safer, faster, and more predictable. That’s why we’ve taken the step from “fix it on site” to a more focused Managed Service Provider.
At the same time, we know technology works best when people meet. We put great emphasis on being on site with customers: anchoring solutions in the business, understanding the day-to-day, and being the reliable partner you actually see and hear. That’s how we combine scalable cloud operations with hands-on advice.
Customer-oriented — not sales-driven
We’ve always chosen transparency over the hard sell. No murky bundles, no tricky clauses. Fewer lines on the invoice and more everyday problems solved. We measure what matters: customer satisfaction — not the number of quotes.
What guides us
- Service first — we answer, we follow up, we finish.
- Standardization before custom builds — simpler operations, lower risk, better pace.
- Security without hassle — focus on your core business and we’ll handle security. Clear reports monthly or quarterly, on your terms.
- Long-term relationships — many of our customers have been with us since 2003.
The journey continues
Today all our customers have left the server room (the closet) behind and gained a stable, secure cloud environment that grows with the business.
Kisel has been built by curious problem-solvers since 2003. Along the way we’ve found more people who think the same — that good IT service should be close, personal, and dependable.
Welcome to an easier everyday. Welcome to Kisel.