IT support
Personal day-to-day support. We solve your issues via remote control or on site. No anonymous helpdesk—we want to get to know you and your company.
We handle your entire IT environment, end to end
End-to-end responsibility
Computers, mobiles, servers, firewalls, printers, networks, and cloud services. On site at your office or via fast remote support. With Kisel you get stable operations, strong security, and fewer interruptions—so everyday work gets a little easier and you can focus on your business.
Our four pillars
Cloud services
Microsoft, Google, AWS, Dropbox, backups, and security in the cloud—from strategy to operations. Together we choose the cloud solution that best fits your company.
Procurement
The right hardware and licenses at the right price: computers, servers, networking gear, and accessories. We help with lifecycle, leasing, recycling, or buyback.
Infrastructure
Internet via fiber, co-location, network installations, and Wi-Fi—design, installation, and monitoring.
What’s included — in practice
- Helpdesk & on-site: Fast troubleshooting, ticket handling, and preventive maintenance from a personal team selected for your needs.
- Device management (PC/Mac/mobile): Rollouts, updates, MDM/Intune, standardized base images, auto-patching. Automation has major advantages.
- Security: Firewalls, EDR/antivirus, patching, MFA/Zero-Trust principles, and backups; tracking and reporting via Microsoft Secure Score/Exposure Score.
- Microsoft, Google, AWS, etc.: License management, migration, access control, email, optimization, user onboarding and offboarding.
- Backup: Encrypted online backups and tested restore routines. Files in a cloud service aren’t the same as everything being backed up—we review and secure your data.
- Network: Wi-Fi design, VLANs, guest networks, monitoring and performance tuning, penetration testing, and other security reviews.
- Printers & peripherals: Installation, drivers, quotas, and support.
- Training: Together with our partners we provide training to improve your employees’ understanding of IT security, AI, and more.
How we work
Current state & risk profile
Inventory of devices, systems, licenses, and the security posture.
Quick wins & standardization
We start with the low-hanging fruit (e.g., MFA, auto-patching, stronger password policy). Then we set up a company-specific IT strategy with recurring security reviews and reporting to the management team or IT lead.
Step-by-step implementation
We believe in moving fast slowly. The changes and improvements we agree on are planned to minimize impact on the business.
Ongoing operations & improvement
Monitoring, reports, and recurring improvement plans according to your agenda (e.g., ahead of the annual budget).
Why Kisel?
Peace of mind
We build our environments on standard solutions and don’t believe in “home-grown” setups. Preventive operations reduce downtime.
Personal service
We aim to be your personal IT team rather than an anonymous helpdesk. That creates confidence among your users.
Economy & satisfaction
Lower total cost through standardization and friendly, personal service. Happy employees are productive employees.
Common scenarios we solve
- →“We’re unsure if we chose the right cloud services” — Review of your company’s needs and analysis of costs, efficiency, and productivity in the chosen cloud platform.
- →“Wi-Fi is acting up” — Measurements, channel plan, access points, and guest networks with a capacity guarantee.
- →“Too many manual IT tasks” — Standardized rollout via, for example, Microsoft Autopilot or Apple Business Manager. Self-service and automation where needed.
- →“Security worries us” — We apply a baseline security policy with Zero-Trust, MFA, EDR, Conditional Access, and follow up monthly or quarterly as needed.
Next steps
Book a free IT health check
Request a quote
Want to start right away? We can take over helpdesk and operations gradually or via a “big bang”.